This was a project I really struggled with at the start, mostly because I wasn’t sure about the scope of it. Using the heuristics to find issues felt really overwhelming at first, but once I started applying them, it actually made things a lot easier. They gave me a way to break down the site and figure out exactly what was causing problems for users.

One of the biggest things I learned is that UX isn’t just about making things look nice. It’s about understanding why something feels confusing or frustrating, and how that affects real people. Looking at other transport websites like SBB, Ruter, and Transport NSW helped me see how small design choices, like an icon or a clear label, can make a big difference.

Redesigning solutions was the best part. Turning the problems I found into ideas that could actually make the site easier to use was really satisfying. It made me realise that good UX is all about making things simple, clear, and stress free for users.

Overall, this project was hard at first, but it taught me a lot about thinking like a user, spotting problems, and finding practical ways to fix them. I would say I really would have rather the findings and process of the audit to be documented on notion rather than a separate google document as this added a lot of unnecessary back and forth.