Linking back to the beginning of this project when I conducted some research into transit sites that work well. I decided to revisit those sites to see how they approach the areas my key issues touch on.
For this issue I found that both Transport NSW and Swiss SBB offered valuable insights in how best to inform users of the level of accessibility featured on the provided transport option.
Transport NSW features a wheelchair friendly icon to indicate that this mode of transport and this journey is suitable for wheelchair users. Whilst this is certainly an improvement it might not be quite enough.
Swiss SBB fills in these gaps left by Transport NSW by providing a full legend for all of their icons. This legend is visible on all journeys so users can clearly know if the journey is accessible for them.
I think this is a great solution to indicate that a particular journey is accessible and by what means. I plan to integrate something similar into translinks trip planner.
With this issue I feel there are multiple ways to approach it. I think a good way to do so would be to blend the approaches of Oslo Ruter and again the Swiss SBB. Ruter condenses fare information into a neat little card. Prices vary based on the information the user inputs so that the interface does the work for you. Unlike translink where users must scrawl over 20 options to find their fare.
Where Swiss SBB comes into this is in how they approach day passes. To me this is a beautifully formatted approach that leaves nothing to guesswork. I feel this approach would work really well for translinks travel cards. An area which I before stated should have already been with pricing.
For this issue I’m torn between two options. Swiss SBB shows a dynamic map that displays real time service updates. It actually had a major disruption that vanished as I am writing this. Kind of gutted I didn’t get a screen cap of it. This map displays the whole of Switzerland so I am inclined to say that the info relayed here is likely to be for major disruptions only and not minor occurrences such as lateness.
Transport NSW reminds me a little of Translinks current system. However I do think they have condensed the information in a much more cohesive way. This approach allows services to be differentiated allow for a more efficient process for the user.
