Usability Issues Identified During Audit

| | Issue | Key | Heuristic Value Violated | Severity | | --- | --- | --- | --- | --- | | | | | | | | 1 | Alerts are too subtle | | Visibility of system status | 4 | | 2 | No autocomplete on destinations - room for error | | Error prevention | 4 | | 3 | Poor Responsiveness | | Flexibility and efficiency of use | 4 | | 4 | Lack of differentiation between modes of transport | | Consistency and standards | 4 | | 5 | No emphasis on real time data | | Visibility of system status | 4 | | 6 | PDF’s used for documentation | | Flexibility and efficiency of use | 3 | | 7 | Lack of maps | | Match between system and the real world | 3 | | 8 | Duplicate journey planner forms | | Aesthetic and minimalist design | 3 | | 9 | Support is not visible | | Help and documentation | 3 | | 10 | Timetable pages are too dense | | Flexibility and efficiency of use | 3 | | 11 | Inconsistent Language | | Consistency and standards | 3 | | 12 | | | | | | 13 | | | | | | 14 | | | | | | 15 | | | | | | 16 | | | | | | 17 | | | | | | 18 | | | | | | 19 | | | | | | 20 | | | | | | | | | | |

Identifying Issues

1. Timetable page 261 - pages within info needs to be condensed
2. Low res images
3. Poor responsiveness
4. Overwhelming navigation
5. Cluttered layout - repeated information
6. Needless chatbot
7. Lack of information hierarchy
8. Inconsistent language
9. accessibility issues despite having a dedicated area on accessibility
10. insists on app usage, lack of value placed on web site
11. no emphasis on real time data, important in context
12. lack of different-ion between, buses, trains and coaches