We first watched a video in which simplified the idea of User Experience by using doors. Don Norman discusses UX in his book "The Design of Everyday Things." What he discusses in this book is a massive drive in what inspired me to enrol in this course. I found myself frustrated with poor design everywhere I went, digital and physical, and found it thrilling to brainstorm how I would design these things in a more intuitive fashion. I definitely intend to read this book.
David demonstrated how mapping workflows to find where problems arise in the employees day to day duties in order to pin point what areas of the experience can be improved. To me this process was very interesting and proved to be absolutely necessary within the task. It demonstrated to me the importance of UX Research and the effect a good designer can have on a company or even an individual in regards to improving not only their quality of life but effiency too. It can even save a lot of money.
A lot of discussion about not listening to the client or customers when seeking feedback on a design as typically they wont have the same understanding of design that designers do. More focus on observation of customers/clients to see how they use the design from a designers perspective. Clients will focus more of how the design looks than how it functions, perhaps losing designs which could be more efficient and beneficial for their staff. This doesn’t come about as too much of a surprise however David noted that customers will often pick designs that they are familiar with/fond of. For example if a client regularly uses facebook they may be more inclined to be a design that resembles facebook disregarding the real User Experience and favouring aesthetics.
We looked into design thinking frameworks in order to visualise the process and get a better understanding of what a designer will consider before picking up a pencil or drafting any design. I think thus is great to cover as it emphasises the importance of the research side of things which eventually will result in a better design and ultimately a better product. Here is a double diamond design process model.
Xerox first implemented the created GUI (Graphical User Interface). From this Apple launched their own titled LISA. With this came the idea of a desktop, to visually represent what people were working with. LISA brought about the use of Icons. Talk more about lisa. Into new technology.